We hope you feel at home and enjoy your stay. The information below will assist you and others to enjoy the Lodge facilities.
The Lodge Atmosphere
The lodge operates on a communal basis, creating a warm and inclusive environment for all guests. Facilities are shared, including a well-organised kitchen and a single large dining table where everyone can gather. Guests also enjoy the lounge and the deck overlooking the lake, often sharing a drink and snacks in good company.
To maintain this communal spirit, the lodge does not provide a dishwasher, phone, television, or Wi-Fi. Many members and guests consider this simplicity and shared experience one of the lodge’s greatest strengths. A selection of children’s games is available to encourage interaction among families, though children must always be supervised and should not disrupt the enjoyment of others.
Members and guests are reminded that these are shared spaces. Please be considerate of others, particularly regarding noise levels (voices, music, phone calls, etc.), and treat everyone with respect and tolerance. If using portable devices, minimise their use in common areas and always use headphones to avoid disturbing others. Guests are also expected to clean up after themselves, avoid leaving personal items in communal spaces, and be mindful of how much space they occupy so that everyone can enjoy the facilities comfortably.
All members and guests are expected to follow the Piste Haus Booking Rules and Information for Your Stay, ensuring that the communal and cooperative principles of Piste Haus are upheld for the enjoyment of all.
WHEN YOU ARRIVE
The pre-stay email will have given you a code for the front door and also reminded you of the room(s) that you have booked. You can also recheck the details via the Lodge Booking Engine. You need your member ID and password for this.
Please make yourself known to the Lodge Captain.
If the Lodge is empty when you to arrive, you may need to turn on the power at the power box (located on the external side wall, wood box end. From the front door walk to the end of the undercover parking and turn right.) You may also need to turn on the three fridges in the kitchen area at the power points.
The automatic sensor light located above the front door should always be on. If it is not, the switch is on the left -hand side of the front door as you come in (marked in red).
Check-in time is formally from 1:00 pm. However, you can arrive earlier, leave your gear in the Ground Floor storage, enjoy your day, then return and check into your room after 1:00 pm.
PARKING
Local Council prefers cars to be parked off the street. Please park in the Lodge parking area and attempt to maximise the space available to others e.g. the space nearest the front door holds 2 cars. If you have a small car, please utilise the space in front of the wood store nearest the garden.
Electric vehicle and electric bike charging is not permitted at the lodge for safety and insurance purposes. The closest station is the NRMA Charging Station at 3 Snowy Avenue Jindabyne.
GENERAL ITEMS
For the safety and comfort of others, Piste Haus is a smoke free environment. Smoking is not permitted anywhere within the Lodge building including the deck and spa areas.
No heavy boots or shoes should be worn on the levels above the concrete entrance foyer.
Electric vehicle and electric bike charging is not permitted at the lodge for safety and insurance purposes. The closest station is the NRMA Charging Station at 3 Snowy Avenue Jindabyne.
Charging of small handheld battery banks is only permitted when supervised. Please limit fire risk by appropriately loading electrical charging plugs.
Lights, heaters and air conditioning should be switched off when not in use.
Pets are not allowed on Lodge property.
Candles are not permitted for use at the Lodge.
BEDROOMS
Please make sure that you only use rooms that you have booked.
- You must bring your own towels, sheets, pillowcase and doona/blanket. There is a limited supply of elderly blankets in the hall cupboards for emergency use. Please wash, dry and return them to the cupboard when finished. Pillows are provided but if you bring your own, please check that you have the right ones when you leave.
- Doors between the living area and the bedroom hallways should remain closed. This assists in keeping the bedroom areas quiet and retains warm air in the living rooms.
- The bedroom heaters are very efficient. If you leave them on high when you go to bed you will wake up feeling like you are in a sauna. Drying items such as towels and socks on the heaters is dangerous and prohibited. Please use the drying room. Ensure heaters are turned OFF before leaving each day.
- All rooms must be vacated by 11am on the day of departure. All guests must: clean and vacuum their own rooms.
BATHROOMS
The Lodge has a communal bathroom on each floor and an additional shower and toilet in the foyer/laundry area.
- Please keep the bathrooms as clean, or cleaner than you found it.
- Ensure the area is clean and tidy after each use. Cleaning products are located under the sinks or in the storage cupboard.
- Wipe down surfaces – if you spill water or soap or toothpaste, please clean it up.
- Remove hair from bath and shower drains.
- Dispose of rubbish properly – use bins provided for any waste (e.g., tissues, packaging).
- Bathroom areas are quite small, please avoid leaving personal items behind – take all toiletries and belongings with you and do not leave your personal items in the bathroom areas.
- Share the facilities by keeping toilets, showers and sinks free for others by limiting time.
- Flush responsibly – ensure toilets are flushed and mess cleaned up after use.
- Hang towels appropriately – avoid leaving wet towels on floors or shared hooks.
- Use ventilation – turn on fans or open windows if available to reduce moisture.
- Follow hygiene etiquette – wash hands thoroughly and keep the area sanitary.
KITCHEN
The kitchen is fully equipped with two cooktops, an oven, two microwave ovens, two fridges and other food shelf areas. The kitchen is often very busy during breakfast and dinner times. Please be considerate of others by keeping the work areas clean and tidy and wash, dry and put away all cooking items after use.
- Each bedroom has an allocated shelf in the kitchen for non-refrigerated food items. Shelves are labelled by bedroom number.
- The double fridge also has shelf space allocated by bedroom number. A freezer is located downstairs in the laundry for peak periods.
- The single door fridge in the dining room is to be used for drinks.
- Please do not leave any food in the Lodge when you leave unless someone agrees to take it. Put the food on their shelves to avoid confusion. The fridges will be turned off outside the peak winter season – do not leave any food.
- Basic items such as salt & pepper, tea, coffee, sugar, oil, and tomato sauce are provided for general use. They are in the cupboard on the right wall.
- Use cling wrap when heating food in the microwaves to avoid the splattering of food.
- If the garbage bins are full, empty them into the Otto bins and replace the garbage bag. The recycle bins should put out for collection on the appropriate day. The collection timetable for garbage and recycles is on a notice on the fridge. Or click HERE.
- All members and guests must clean the communal kitchen and communal dinning area. Commercial cleaners attend once per week in winter to provide a hygienic clean on top of your cleaning. The Lodge has NO commercial cleaning during the off season and therefore all cleaning must be undertaken by guests.
LIVING AREA
- Wood for the fireplace is in the locked wood store outside the front door. Keys are near the fireplace. Please return the axe and wood splitter to inside the Lodge when you have finished. We have had a number of thefts of both wood and equipment.
- Please be very conscious of fire safety. Children should not be allowed access to the fireplace. Empty the ashes when necessary – but wait until they’re cool! The cool ashes can be put on the garden or if too much unburnt ash remains, then in the garbage.
- Please consider other guests when adjusting the volume of the musical system.
- Please consume food in the Dinning area rather than the living area.
- The communal living area must be cleaned and vacuumed by all members and guests. Please vacuum after use and clean up any mess or spills.
LAUNDRY
- A washing machine is available for use by guests and washing detergent is provided. The machine empties into the tub, make sure the plug or other items do not block the drain hole before using.
- There is a waxing bench and specific waxing iron in the laundry. Please remove any rubbish including wax after using.
DRYING ROOM
- The drying room is next to the foyer area. The light switch for the drying room is outside the drying room in the middle of the wall. Switch off the light and heater when not needed. The hot water tanks also provide heating.
- Remember to close the drying room door, especially when leaving in a hurry in the morning.
- Please remove all items once dry so as to leave room for others.
- Check the drying room carefully when departing the Lodge. Many guests leave items behind.
SPA
- These facilities are for the use of members and paying guests of the Lodge only. Please enjoy these facilities but be mindful that misuse can be dangerous.
- Parents need to be aware that the spa poses special dangers for children. Children under 16 years of age are not allowed into this area without direct parental supervision. Make sure that the access door is LOCKED when not in use.
- Do not take bottles or glass into the area. Plastic glasses are available in the kitchen.
- Please shower before using the spa.
- The switch for the outside spa light is located in the kitchen near the glasses shelf on the left hand side of the sink.
- Do not attempt to adjust the temperature controls of the spa or the chemical levels. These are the responsibilities of the Lodge Captain and Maintenance Officer.
- The spa contains a large volume of water in an outside setting and so takes a long while to heat, especially if it has not been used in the previous day. It needs to be turned on by about midday to be hot enough that evening.
- If there is nobody in the Lodge during the day, turn the spa on in the morning before you go skiing, otherwise it will not be warm enough to use in the evening.
- Please remember to turn off the spa. It must not be left on during the night.
- Please consider both guests of the Lodge and those in neighbouring houses when using the spa. The filter is noisy and can disturb others, especially at night.
LODGE CLEANING
- Please keep the Lodge as clean, or cleaner than you found it. Guests are expected to contribute to the amenity of the Lodge by tidying up after themselves and their children.
- Commercial cleaners attend once per week in winter to provide a hygienic clean on top of your cleaning, to kitchen, dinning and bathrooms.
- The Lodge has NO commercial cleaning during the off season and therefore all cleaning must be undertaken by guests.
- Please leave your room as tidy as you would expect to find it and with a supply of pillows.
- Garbage and Recycle Bins are to be put onto the street for collection when due (see signs in the Lodge, e.g. on the fridge for the days and dates). Please also collect the empty bins from the street and put them in their place near the entrance door.
Click Here for Garbage and Recycling Collection Dates
FIRE EXITS – EXTINGUISHERS – SMOKE ALARMS
All guests (including children) are expected to familiarise themselves with the location of emergency exits and fire extinguishers. Emergency exit information is provided in the Foyer and the back of each bedroom door.
Fire extinguishers are located in hallways and other areas throughout the lodge. Fire blankets are located in the kitchen.
The Fire Exits at the end of each bedroom wing are for emergency use only and must be kept clear at all times. The doors are easily opened by pushing down on the emergency exit crash bar. These doors should only be opened in an emergency. If they are opened, please ensure you re-close them properly, instructions are provided on both doors.
The lodge and bedrooms are fully fitted with smoke detectors. Smoke detectors have long-life batteries that are checked at least annually. Smoke detectors beep if the batteries are running flat. Please notify the Lodge Captain or Maintenance Officer.
STORAGE
Guests may utilise the Foyer area for storage of equipment during your stay. Please ensure items are stored efficiently to make space for all guests and safely to not cause a trip hazard or safety issue.
Guests may temporarily store luggage on the day of arrival or departure in the Foyer area under the stair well. Please ensure items are stored efficiently to make space for all guests and safely to not cause a trip hazard or safety issue.
Long term storage of items at the Lodge is not permitted. Items left behind at the lodge will attempt to be reunited with their owner or removed at the next Lodge Working Party.
WHO TO CONTACT IF YOU HAVE AN ISSUE
In winter the Booking Officer appoints a Lodge Captain to assist with the daily operation of the Lodge. The name of the Lodge Captain in included in the email which you receive just before the start of your booking. Please introduce yourself to the Lodge Captain on arrival.
Please report any issues promptly – let us know about leaks, blockages, or broken fixtures or any damage.
Please refer any issues to the Lodge Captain in the first instance.
If this person is not available, or there are major plumbing, electrical, structural or other major issue please contact the Maintenance Officer, details are available on the noticeboard in the foyer.
The Booking Officer manages all booking issues that can’t be resolved by managing your booking in the Booking Engine. Details on contacting the current booking officer are on the downstairs notice board or email bookings@pistehaus.com.au.
WHEN YOU LEAVE
Check-out time is formally 11:00 am. All guests must clean and vacuum their own rooms move out of your room prior to 11:00 am. You may place your gear in the Ground Floor storage, enjoy your day, then return to collect your gear before departing. Lodge facilities may be used until 5pm on the day of departure. Please use the downstairs shower so you don’t overload the upstairs facilities.
Please leave the Lodge as clean, or cleaner than you found it.
IF YOU ARE THE LAST TO LEAVE THE LODGE
- Check all windows and doors are shut and locked.
- Check all heaters and lights are turned off, except for the outside sensor light.
- Do NOT turn off the power. The power stays ON at all times.
- Do not turn off the water heating. This must stay ON at all times.
- Check that no perishable food is left in the upstairs or downstairs fridges.
- Check that no food or mess is left behind that will attract vermin.
- Check that the fire door exits are correctly latched.
- Turn OFF the fridges at the power points, leaving fridges empty with doors open.
- Ensure bins are emptied and placed in the Otto bins outside.
LODGE SURVEY AND FEEDBACK
Help us Look after Our Lodge. After the end of your stay, you will be sent an email with links to two surveys, one for guests and one for the Lodge Captain. We ask you to complete the surveys, as your insights will help ensure the Lodge is a great place for people to visit.
You can tell us about: How clean was the lodge? Were there any supplies that were needed? Was anything not working? Was there anything that needed to be fixed? Is there anything that can be done better to make your stay even better?
MOST OF ALL ENJOY YOUR STAY. THE MEMBERS OF PISTE HAUS LOVE THE PLACE AND WE HOPE YOU HAVE A VERY HAPPY EXPERIENCE