| Classes of People Able to Book |
| Booking Rules for Members Off-Season |
| Booking Rules for Members Season |
| General Booking Rules |
| Booking Schedule for Members |
Classes of People Eligible to Book
Member
A Member is an individual who owns a share in the Lodge. Members have access to the CBDW Booking Engine and enjoy special pricing as well as priority booking for the ski season.
Member Partner
A Member Partner is a person nominated by a Member and approved by the Board as their partner. Nominations must cover the entire calendar year and are submitted on 1 January via the Booking Officers. Member Partners are registered in the Booking Engine, and all bookings are made through the Member’s access to ensure special pricing applies.
Non-Member – Friend of Piste Haus
A Friend of Piste Haus is someone granted access to the Booking Engine to make Lodge bookings. Friends typically have an established connection with the Lodge and its Members, and have been vetted by a Member. Additional individuals may be granted this status by contacting the Booking Officer and providing details of their connection to the Lodge.
Prices for Members
Prices and Season Dates can be found on the Member Booking Page.
Booking Rules for Members Off Season
- Bookings at the Lodge are by room with the room rate covering the number of people in the room (up to maximum capacity). All occupants (including children) must be booked into a room on the online system and be allocated a bed. This is a mandatory non-negotiable requirement, ensuring that all people occupying the Lodge are registered and that the lodge does not exceed its maximum occupancy safety compliance and insurance requirements.
Member Room Rates are set as follows:
- Member Off Season First Room: Priced at Member First Room Rate. The member, or the nominated member partner, must be an occupant of the room on all nights of the booking. But the remaining beds in the room can be filled with anyone else.
- Member Off Season Second Room for family and friends: Priced at Member Second Room Rate. The member, or nominated member partner, does not have to be an occupant of the room.
B. A member can book two rooms at a discounted rate on any given night. One is fully discounted for themselves or their nominated partner (as above); and the second for family and friends is partly discounted (also as above). The second partly discounted room must only be on nights that the member also has a booking. Any further room bookings by a member on that night are at the Non-Member rate.
C. Bookings (both for Members and for Non-Members) for the off season open on 1st Jun each year (i.e., just before the start of the ski season prior to that off season). At this time the following off- season is available to be booked and there is no restriction on the total number of nights that can be booked. The Booking Officer may however restrict the booking of high demand periods such as the Christmas/New Year period.
I. Member’s and Friends of Piste Haus Off Season Whole Lodge bookings are for a minimum of 2 days.
Booking Rules for Members (Winter Season)
- Bookings at the Lodge are by room with the room rate covering the number of people in the room (up to maximum capacity). All occupants (including children) must be booked into a room on the online system and be allocated a bed. This is a mandatory non-negotiable requirement, ensuring that all people occupying the Lodge are registered and that the lodge does not exceed its maximum occupancy safety compliance and insurance requirements.
Member Room Rates are set as follows:
- Member Season First Room: Priced at Member First Room Rate. The member, or the nominated member partner, must be an occupant of the room on all nights of the booking. But the remaining beds in the room can be filled with anyone else.
- Member Season Second Room for family and friends: Priced at Member Second Room Rate. The member, or nominated member partner, does not have to be an occupant of the room.
B. A member can book two rooms at a discounted rate on any given night. One is fully discounted for themselves or their nominated partner (as above); and the second for family and friends is partly discounted (also as above). The second partly discounted room must only be on nights that the member also has a booking. Any further room bookings by a member on that night are at the Non-Member rate.
C. The opening time for bookings depends on the type of booking being made. The schedule is as follows
Booking Schedule for Members 2026 Winter Ski Season
| Date (2026) | Booking Period | Type of Bookings That Are Allowed |
| 16 Jan | Member Request Period | * Member 7 and 5 day bookings. * Member Whole of Lodge Shoulder bookings (7 and 5 day bookings during 9-28 Jun and 14 Sep-6 Oct. For these bookings contact Booking Officer bookings@pistehaus.com.au with your dates. * Bookings start on a Sunday. * Any booking maximum of 14 nights. * 21 nights maximum (not including 2nd room for Members) * Members second room must be exactly the same days as primary booking. * Bookings are wait-listed. * Booking Officer Allocation and Member booking payment will occur 9-15 Feb to 30 January. |
| 10 Feb | Members Top Up | * Member 7 and 5 day bookings can continue to be made. * Book and Pay (First in First booked). * Any booking maximum of 14 nights * Bookings start on a Sunday * 21 nights maximum (not including 2nd room for Members). * Member 2nd room must be exactly the same days as primary booking. |
| 20 Feb | Weekend and other bookings for Members | * Book and Pay (First in First Booked) * Any booking maximum of 14 nights. * Excluding 1 day bookings; cannot be broken over a weekend. * 29 nights maximum (not including 2nd room for Members). * Members 2nd room can now be shorter than primary booking. |
| 1 Jun | All Bookings Open | * Book and Pay (First in First booked) * Unrestricted bookings (any number of nights; 1 night possible; can break over weekend). |
General Booking Rules
- All members and guests are expected to follow the Piste Haus Booking Rules and Information for Your Stay, ensuring that the communal and cooperative principles of Piste Haus are upheld for the enjoyment of all.
- All bookings are made subject to the approval of the Booking Officer. Piste Haus reserves the right to reject booking applications or cancel bookings not in the best interest of Lodge Members. This includes terminating bookings currently underway.
- Payment for bookings must be made by a credit card (Visa or Mastercard) at the time of booking. In exceptional circumstances payment may be made within 7 days by arrangement with the Booking Officer, unpaid bookings will be automatically cancelled soon after that time (examples include; special winter booking arrangements and whole of lodge bookings).
- Bookings must be cancelled through the online system by the person who made the booking. For cancellations more than 60 days in advance a full refund is given. For cancellations more than 30 days in advance the maximum refund is the amount paid less 50%. For cancellations less than 30 days in advance there is no refund. Where the room(s) is rebooked the equivalent value will be recredited less a 25% administration fee. This applies to all bookings all year, both for members and for non-members.
- Refunds for cancelled bookings when requested and where credits are not fully used are made by EFT as soon as possible. To make a refund the Booking Officer must be given banking details.
- All occupants (including children) must be booked into a room on the online system and be allocated a bed. No person is to sleep anywhere other than an allocated bed. This is a mandatory non-negotiable requirement, ensuring that all people occupying the Lodge are registered and that the lodge does not exceed its maximum occupancy safety compliance and insurance requirements.
- Children under 18 must be accompanied by an adult.
- Check-in time is formally from 1:00 pm and Check-out time is formally 11:00 am. However, you can arrive earlier, leave your gear in the Ground Floor storage, enjoy your day, then return and check into your room after 1:00 pm. Likewise with check-out, move out of your room prior to 11:00 am, place your gear in the Ground Floor storage, enjoy your day, then return to collect your gear before departing.
- Please leave the Lodge as clean, or cleaner than you found it. Upon departure all guests must: clean and vacuum their own rooms, clean the communal bathroom and clean communal areas. Commercial cleaners attend once per week in winter to provide a hygienic clean on top of your cleaning.
- The Lodge has NO commercial cleaning during the off season and therefore all cleaning must be undertaken by guests.
- Electric vehicle and electric bike charging is not permitted at the lodge for safety and insurance purposes. The closest station is the NRMA Charging Station at 3 Snowy Avenue Jindabyne.
- Charging of small handheld battery banks is only permitted when supervised. Please limit fire risk by appropriately loading electrical charging plugs.
- The Booking Officer will appoint a Lodge Captain for the period of your stay. The role of the Lodge Captain is to manage the use and amenity of the Lodge. Please follow instructions provided by your Lodge Captain.
- Please read the Booking Pre-Stay Reminders that are automatically sent from the Booking Engine five days and then again one day before the start of your booking. The email reminds you of your booking details and provides the link to Information for Your Stay. The current door code is also included. The email will also give details of the Lodge Captain(s) during your stay.
- Help us Look after Our Lodge. After the end of your stay, you will be sent an email with links to two surveys, one for guests and one for the Lodge Captain. We ask you to complete the surveys, as your insights will help ensure the Lodge is a great place for people to visit.
- Members may make bookings only if levies have been paid. Member Levies are due 1 January each year and must be paid to make a booking.